Where's the Tolerance?

We are strongly influenced by the words we think and say, so while we, as a country, continue to talk about zero tolerance we are getting exactly what we ask for...a society with zero tolerance. Meanwhile no one is asking, does zero tolerance language get us to the result we want?  During this episode I discuss:

• the history of zero tolerance language
• the surprising research that shows zero tolerance policies don’t work
• suggestions for a change in approach